Frequently Asked Questions

DataServ FAQs

• Why Do I No Longer Have a Configuration Icon?
• Why is there no scroll bar on my Document Viewer?
• How to Find the Vendors That are Mailing Items to Ingestion PO Box
• How Do I Calculate My AV Exception Match Rate
• Email Rule Setup: Redirecting and Forwarding
• Email Redirect vs Email Forwarding

General

• What is a DIN?
• Where to find DataServ Help Documentation?
• How Do I Send Documents to DataServ?
• How Do I Clear My Cache?
• How to use an incognito browser?
• Accepted File Types

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Log In

• How Do I Login?
• What If I Forgot My Password?
• Can I Change My Password?
• How Do I Access My Profile?

Invoice Approval

• Why Am I Still Receiving Email Notifications
• Why Can I Not See Docs Routed to Me
• Why Can't I Approve Documents?
• How Do I Mass Update Documents?

Support

• 5 Tips To Improve Your Support Experience