How To Submit a Support Ticket

There are three ways to create a support ticket. To help us resolve your issue as quickly as possible, please include as much information as possible regarding the issue. Please describe the circumstances around the issue (e.g. is the issue repeatable?, when did it happen?), Invoice Numbers or DINs, screen-shots and any other relevant information.

1. Use the Support option from the DataServ platform.  This is the preferred method.  
   • Click the Question Mark 

From the Dashboard:

From the Search page:

From the Document Viewer:

• This will open a drop-down form, enabling you to enter the relevant information for the ticket and submit it.

2. Submit a request directly on the Help Desk page https://help.dataserv.com/hc/en-us/requests/new:

 3. Send an email to clientsupport@dataserv.us . Include a detailed description of your issue, screen  shots if applicable and how to replicate the issue (if known).

If your issue is critical, you should follow-up your email with a phone call to DataServ Support at 314.775.2850 or Toll Free: 877.700.DATA (3282).