On Sunday, November 15, 2020, DataServ will use a planned release window to perform system maintenance. Our platform will be unavailable from 8:00 a.m. to 2:00 p.m. U.S. Central time on that day.
We also wanted to provide advance notice and clarity around DataServ offices, including our Digital Mailroom, being closed November 26th and 27th in observance of the Thanksgiving holiday in the United States. Emergency coverage will remain in place but portions of document processing that occurs through the Digital Mailroom may have next-day delays. This means:
- On Thursday, November 26th, users may still have new imported documents that were processed by our Digital Mailroom on prior days.
- Users will not see new documents imported on Friday, November 27th or Monday, November 30th (midday imports are an exception).
- New document imports will return to regular schedule beginning Tuesday, December 1st.
Also, a reminder that as we approach the end of the year and acknowledge that year-end is a very busy time for our clients, the DataServ production environment will have a code freeze from December 17, 2020, through January 9, 2021. During this time, no modifications or enhancements will be made to the production instance of the platform or client implementations.