On Friday, August 28, DataServ is planning to use a maintenance window starting at 10:00am U.S. Central Time that is expected to last approximately twos hours. This maintenance window is contingent on the receipt of an overnight delivery of new hardware. We will be providing updates to the maintenance window via messaging alerts directly within the DataServ platform to best inform all users.
This maintenance window is necessary to address the outage that our system experienced on August 26 when a firewall was not functioning properly. DataServ has multiple firewalls setup for high availability, but the nature of this bug caused instability in the configuration. Tonight, teams will be performing firewall replacement and retesting of our high availability system. If work goes as planned, there will be no system outage but as a precaution, We do want to let you know that it is possible the system will not be available to login during tonight’s maintenance window.