Monthly Maintenance/AWS Production Migration November 13th 2022

During the system maintenance window on Sunday, November 13th 2022we will be migrating the Digital Mailroom and Invoice Processing Machine to AWS.  The DataServ platform will be unavailable from 8:00 a.m. to 4:00 p.m. U.S. Central time.  

AWS PRODUCTION MIGRATION: 
As some of you already know, DataServ has been moving our production environment from a co-location datacenter to AWS cloud services as our new platform.  This past September we successfully completed Milestone 4, which included the migration of the end user application as well as AutoVouch™.  

The next phase of our migration, Milestone 5, is focused on the Invoice Processing Machine (IPM) and the Digital Mailroom.  This phase promises faster capture system performance, even greater uptime, and higher security. Our teams are completing the final testing phase and are on time for the weekend of November 13th to perform the actual cutover.

Nothing will be missed during the promotion window - all documents submitted to DataServ will be received and held until processing can resume.  

What to Expect:

• DataServ Application will be down from 8:00 am - 12:00 pm CST for scheduled maintenance
• DataServ IPM – Digital Mailroomwill be unavailable Sunday November 13th, 8:00 am CST to 4:00 pm CST

• We are not anticipating any turn-around time delays within Non-Hot Batch processing
• HotBatch Processing will be available at 4:00 pm CST on Sunday November 13th

This communication is being sent to key operational contacts at your company. Please forward this email to other users within your organization as appropriate. If you would like to review our distribution list, please contact me, and we will be glad to help.  If you have any questions, please reach out to me and I will be happy to answer.  

Support Contact Information:
DataServ Support at314.775.2850
clientsupport@dataserv.com